Satisfaction Guarantee
At Petite Pawtiques, we stand behind the quality and craftsmanship of our custom products. We want you to be completely satisfied with your purchase, which is why we offer the following guarantee:
Design Approval Process:
For all custom products, we will email you the design for your approval before it enters production. You will have the opportunity to review and request up to two free revisions to ensure the final product meets your expectations.
Design previews will be sent to you via email within 1-2 days after placing your order. Jewelry product previews will be ready in 2-3 days. We'll start producing within 48 hours of receiving approval of your design!
Quality Assurance:
If your delivered product is defective or does not meet your expectations, please contact us at petitepawtiques@outlook.com within 2 days of receiving your order. We will work with you to reproduce or redesign the product to your satisfaction. Unfortunately due to the nature of our products being custom made, we can't offer refunds or exchanges.
Your happiness is our priority, and we are committed to providing you with a delightful shopping experience. Thank you for choosing Petite Pawtiques!